All orders are posted via Royal Mail International Tracked & Signed service with insurance. This is the most secure and discrete method available for our customers all over the world. We have a 90% success rate with absolutely no issues on the first delivery attempt. All orders are posted in a thick bubble wrapped plain white envelope, with an ebay sticker and fake residential return address in the United Kingdom. It is also clearly marked as “FRAGILE” on the back and will be handled accordingly so. There is absolutely no indication of steroids, this website nor the contents on the packaging so absolute discretion is guaranteed!
A customs form will be filled out for customers outside of the EU on the package. Goods will always be declared as aromatherapy replacements/samples – so you will not have to pay any import fee’s. Here is an example picture of how your goods will arrive:
We are one of, if not THE fastest online company to have your order posted within 12 hours of your payment being received. Usual times are 1 to 3 days to all EU countries and 3-10 days worldwide! All orders require a signature upon delivery and this is to ensure safe reciept by the customer. This also ensures that we know you have safely received your goods – which if for any reason you don't and we can see this via the tracking number, then we will re-post again free of charge, at our cost, as many times as need be until you receive your order! PLEASE NOTE! We are unable to guarantee HGH and Pharmaceutical products to countries outside of the EU. Anything else such as the full Gentech Laboratory range will always be resent until you receive your goods successfully!
After your order is placed and once payment has been received – you will recieve an automatic email notifying you that payment has been received and allocated against your order and is being processed. Your next email will then be you tracking number so you may track yourself using the ROYAL MAIL TRACKING WEBSITE LINK!
If by any chance your order arrives in a damaged or compromised state, please email us with a photograph and we will immediately re-post again free of charge at our expense – no matter who is at fault. If your order doesnt arrive at all for any reason – please email us after a reasonable amount of time given your location and we will also repost again free of charge. International Tracked and Signed service by Royal Mail is the most secure and expensive postal method for us in the UK to abroad and is the only service we trust. Many other websites claim fast delivery, but end up drop shipping or are short of stock and then ends up with the customer having a 10 day wait before your goods are even posted! This will never happen with our state of the art stock management system and re-send guarantee so you are completely at peace of mind!